F.A.Q’s

 
 
 
What do I do in the event of an accident?
 
Call us NOW on 01293 550570. We can organize recovery (if required) call your insurers and take care of all the details. Ensure you exchange details with all other parties involved, including names, addresses, telephone numbers, vehicle registrations, insurance companies and policy numbers. We will provide you with a full repair estimate for the damage to your car.If you require we will deal with your insurance company and any third parties on your behalf to settle the claim as quickly as possible
 
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1. What about my insurance company?
 
We will inform your insurance company that you have been involved in an accident and will be making a claim. We can help you complete the claim form and chase insurers to settle your claim as quickly as possible.
 
It is your legal right to choose which body shop repairs your car – you do not need to use your insurance company’s recommended repairer.
 
2.How many estimates do I need?
 
Although insurance companies often ask for two estimates to process a claim, only one is usually required.
 
3. Can I get an estimate while I wait?
 
Yes, one of our estimators can produce a free repair estimate, while you wait.
 
4. Do I have to use the approved repairer my insurance company is recommending?
 
No, you are not required to use the repairers your insurance company recommends.
 
5. Will I get a courtesy car?
 
Yes, we can provide you with a replacement vehicle should you need one, subject to availability and circumstance.
 
6. Do you repair commercial vehicles?
 
Yes. We repair and paint light commercial vehicles.
 
7. How can I contact you?
 
By telephone: 01293 550570  or click here to email us.
 
8. How can I find you ?
 
We are located at Customize Bodyworkz, Unit 1b, Stephenson Place, Crawley, RH10 1TL.  For directions check here:
 
 
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